Call Center
At Risk Management Solutions of America, Inc. (RMSOA), we are proud to provide reliable, solution-driven Back Office Support Services (B.O.S.S.) for claims reporting and absence management call-ins. We have proven expertise in delivering efficient, customized support.
Using a call center to report critical information offers a timely and accurate solution. RMSOA’s operators are trained in both customer service and insurance, ensuring we represent your organization with professionalism and precision.

Our basic call center model includes:
- 24/7/365 Claims Intake: Live operators or internet reporting.
- Customized Scripts: Tailored to your organization’s needs.
- FNOL (First Notice of Loss) Distribution: Prompt communication to essential parties.
- Fraud Detection Software: Integrated into the intake process.
- Medical Referrals: Channeling into PPO and EPO networks.
What Sets RMSOA Apart?
- Seamless Caller Experience
Our goal is to ensure callers never have to hang up or redial. If a call requires escalation, our representatives will transfer the caller to the appropriate individual while providing a reference number for future use. - Full Customization
We design programs tailored to your special handling requests, such as notifying managed care companies, alerting safety departments, or updating public media channels. No program launches until you are confident that all customization requirements are met. - System Flexibility
Whether you prefer claims to be processed directly into your system or ours, we adapt to your corporate policy and workflow. Our experienced team can guide you to determine the best solution for your organization.
Additional Customized Services
- Investigations / Three-Point Contacts
- Absence Management
- Customer Care
- Employee Benefits Administration Services
- Claims Processing
- Administration and More

Discover how RMSOA can elevate your operations with tailored call center solutions. Contact us today to explore your options!